Refund Policy

Last updated: 13 May 2026

FireCraft Review Ltd operates as an independent editorial and affiliate review website. We do not sell products directly. When you purchase a product through a link on our Site, you are purchasing from the retailer directly, not from us.

1. Purchases Through Affiliate Links

All products featured on FireCraft Review are sold by third-party retailers. When you click on a product link and make a purchase, your contract of sale is with that retailer, not with FireCraft Review Ltd. Any refund, return, or exchange requests must be directed to the retailer from whom you made the purchase.

2. Your Statutory Rights

As a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights include:

  • Right to cancel: For online purchases, you generally have 14 days from the day you receive your goods to cancel your order and receive a full refund.
  • Right to a refund for faulty goods: If goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund.
  • Right to return: Many retailers offer extended return periods beyond the statutory minimum.

3. How to Request a Refund

To request a refund or return for a product purchased through a link on our Site:

  • Contact the retailer directly using the contact details provided on their website.
  • Refer to the retailer's own returns and refund policy.
  • Keep your order confirmation and proof of purchase.

4. FireCraft Review Services

FireCraft Review Ltd does not currently offer paid services or subscriptions. Our editorial content is provided free of charge. If this changes in the future, a specific refund policy for those services will be published.

5. Complaints

If you have a complaint about a product purchased through our Site, we recommend:

  • First contacting the retailer directly to resolve the issue.
  • If unresolved, contacting Citizens Advice at citizensadvice.org.uk.
  • For online disputes, you may also use the EU Online Dispute Resolution platform.

6. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Post: FireCraft Review Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ